IT Support
Unlimited, friendly support for every device, printer and person in your office.
Essential Eight aligned
Cyber security and IT support with a friendly face.
Servicing businesses all over Australia.
Unicorn IT Group looks after the technology behind growing Australian businesses — security, support, cloud and everything in between.
Apple expertise for business
Unicorn IT Mac Support
Mac deployment, Jamf management, Microsoft 365 and security from a team that understands mixed Apple and Windows workplaces.
Featured case study
Essential Eight Security Uplift for a Law Firm
Cybersecurity & compliance
A busy law firm handling sensitive client matter needed more than antivirus. They wanted to meet the ACSC Essential Eight, protect client data, and satisfy their cyber insurance questionnaire without slowing their lawyers down.
M3
Essential Eight target maturity reached
100%
of staff using multi-factor sign-in across all systems
“Our clients trust us with their most sensitive information. Now our technology matches that responsibility.”Read the case study
Cyber Security
Protection built on the Australian government's Essential Eight: multi-factor sign-in, automatic software updates, safer settings and round-the-clock watching.
Help Desk
Local technicians answering fast, with average response times under 15 minutes.
Network Management
Firewalls, switches and Wi-Fi — designed, secured and looked after from start to finish.
Cloud Services
Microsoft 365 and Azure moves, licences and sign-in set up properly.
IT Consulting
Plans, budgets and dealing with suppliers, explained in plain English.
< 15 min
Average help desk response
24/7
Round-the-clock security watching and alerts
100%
Local technicians, no offshore queues
From the stable
TRUSTED ACROSS AUSTRALIA
Trusted by Australian businesses
From single-site offices to national networks, we support organisations across every state and territory.
Professional services
Healthcare & medicalGovernment & defence
Education
Legal & finance
Mining & resources
Retail & hospitality
Logistics & transport
Construction
Home buildingTechnology & media
190+
Medical centres on one network
160+
Public wireless sites delivered
30,000+
Warehouse assets tracked
Also from the herd
One provider for the hardware, connectivity and workspace projects nobody else wants to own.
Managed Print
Fleet, toner and cost-per-page under control.
CCTV
Cameras and access control you can watch anywhere.
Backups
Tested backups that cannot be altered or deleted, with fast recovery.
Servers & Storage
Servers in your office and in the cloud, looked after.
Office Fit Outs
Cabling, desks and screens ready on day one.
Business Fibre & Internet
Vocus fibre, ethernet and business internet with an automatic backup connection.
Web Hosting
Domains, DNS (the internet address book), website hosting and servers.
Procurement
One supplier for screens, laptops, desktops, servers, software and office furniture.
Industry specialties
Specialist IT support for mining, local government and healthcare
Three sectors where generic IT does not cut it — one because uptime is production, the other because oversight and audit evidence come first and the other lives are at risk
Downtime costs production
Mining & Resources
Site-to-shore connectivity, separate networks for plant and office systems, networks built for harsh environments, and 24/7 monitoring for operations where every minute of downtime is measured in tonnes.
- ✦Starlink, microwave and Enterprise Ethernet site links
- ✦Support around shutdowns and mobilisations
- ✦Separate, locked-down networks for plant and equipment
Audit evidence first
Local Government & Councils
ICT oversight frameworks, Essential Eight improvements, internal audit evidence, records that meet the rules and free public Wi-Fi across libraries, depots and community facilities.
- ✦ICT strategy, policy and risk lists for council reporting
- ✦Security audits, fixing what they find and the Essential Eight
- ✦Public Wi-Fi, CCTV and community facility connectivity
Care first
Medical & Healthcare
Practice management support, patient data security, compliant backups, telehealth and cyber security for Australian healthcare providers.
- ✦Best Practice, MedicalDirector, Genie and allied health application support
- ✦Patient data protection, multi-factor sign-in, activity records and secure messaging
- ✦Telehealth, separate networks for medical devices and Essential Eight improvements
CLIENT TESTIMONIALS
Real businesses, real results
Hear from the teams we support across Australia.
“The dedicated wavelength removed the biggest constraint in our entire production pipeline. We now move terabytes between Sydney and Los Angeles during the work day, review changes together in real time, and hit delivery deadlines we used to miss. It is the single most important infrastructure investment we have made.”
“Having one team that understands our research environment, our MacBooks and our compliance needs has made IT a genuine asset instead of a daily distraction.”
“Our meeting rooms finally feel the same in every state. Staff walk in, tap once, and the room just works — no matter if they brought a Mac or a PC.”
“We walked into a fully working office on Monday. The meeting rooms, Wi-Fi, printers and phones were all there. It felt like we had never moved.”
“Our customers can now connect anywhere in the centre, and our weekend trading peaks no longer bring the network down. The feedback from tenants has been fantastic.”
Let's make your IT boringly reliable
Book a free 30-minute review and we'll show you exactly where your business is exposed — no jargon, no obligation.